Royal Bank of Canada Customer Service – A new corporate priority

Hmm, after a near 40 year relationship with the Royal Bank of Canada, I receive a letter from them saying (short version) a banking relationship requires trust on both sides, and we no longer feel that trust both ways. They cancel all my accounts and credit.
I’ve never, to the best of my knowledge, done anything inappropriate in my banking. This letter comes out of the blue, with no prior issues of any kind with the Royal Bank of Canada or any other bank. As one can expect, I write to them, and ask them why they take such a view. What pray tell is their reply?    It is …… we don’t have to tell you…. yep…. we don’t have to tell you. Sure, I allow that as a matter of law they don’t have to tell me, but as a matter of basic human conduct it’s the decent thing to do. It’s been almost 40 years! I recall as a little boy taking my piggy bank there with my parents and grandparents to open my first bank account. I was so very proud as a little fellow. I didn’t hold it against them when they commingled my account with my dad’s account, even though our names are spelled quite differently. I had dealt with them for my entire life. I write to them and tell them that we’ve dealt with each other for life, and that a basic courtesy is to tell me why they no longer wish to do business, and why they don’t they want to maintain that relationship, and their reply is in the nature of . … we don’t have to tell you. I go to the banking ombudsman, again looking only for a reason for this decision, and get the same reply … They don’t have to tell you. I can allow that this is so. Fair enough as a matter of law you don’t have to tell anyone what your reason is for any business action, but as a matter of practise, well, I would have thought after 40 years you’d have the courtesy to at least be fair, which includes being up front about what your issue is. nice job guys. RBC sucks.

Our national parks – Credit cards or don’t go there

While on our honeymoon in beautiful Ucluelet, B.C. Claire and I thought we’d do a bit of hiking in the nearby National Park called the Pacific Rim National Park. Claire and I are both Canadians, born and raised so to speak, but not particularly the athletic types. Okay, long walks are alright, and occassionally straight up a hill, but not all the time. I say this to observe that we are what I would describe as average walkers, just wanting to drive to the park and walk around a little.
I’ve wandered off a bit in the story, so let me say that we hop in the car and drive to the park, a few clicks down the road. We pass a sort of administration building, but it appears to be closed, and there’s no sign to suggest that we should stop there. We get to the parking lot where a short hike is alleged to be available, and there…. well… there’s where the problem starts. On pulling into the lot, there is a sign directing us to buy a ticket. I think it’s about $8.00 each. That’s okay, not going to break the bank or anything, and I’ve got the cash to pay it. But…. (yeah, there’s usually a … but … in there or I wouldn’t be writing the article” you have to have a credit card. No, not a debit card, not cash, but a credit card. The machine will only take a credit card. Respectfully, as North Americans, there’s too much reliance on credit, and we just got a good look at what excessive reliance on credit does with the crash the U.S. suffered, and our National Park requires it? I do have a credit card, but I don’t take it everywhere with me, and I didn’t have it with me, and frankly would have been annoyed at having to use it. What’s wrong with cash? Vending machines take it. What’s wrong with debit? Just about everything takes that. My credit card, no, it’s back in our room. We left.